Dear Mr. Berman,
I am writing to tell you how wonderful I feel I was treated by
everyone from the Rapid Response Team. I was very happy with the way
my claim was handled and have told many people how good you and your
I really appreciated the Rapid Response (no pun intended). Every
call I had to make was returned promptly not only by you but, by other
members. I was treated with respect, kindness and politeness by all
members who were in my home. The workers were at my house promptly by
9am every day until the job was finished. I would especially like to
mention Anthony Cender and Howard Warshaw, as they were most kind,
efficient, and worked very hard doing a SUPERB job. These two men also
came into my home everyday with a cheerful, friendly, positive attitude.
I would like to mention John Biggs, as he was also very prompt,
helpful, and considerate regarding me and the work that had to be done
to renovate my home.
To be treated with such respect, while under duress, due to the
problem that caused damage to my home, was very comforting and gave me
peace of mind.
I wish you continued success with the Rapid Response Team.
Please continue to apply yourselves in the same manner as you did with
me with all of your customers!
Thank you for a job well done!
May 14, 2013
Rita J. Sordellini, Ed.S.
Dear Mr. Gold,
This year Mr. Willie White of Rapid Response Team came to my home to assess and evaluate the problem. Mr. White was again: courteous, service-oriented and most professional in his manner and demeanor. Ms. Debbie Campbell, the person with whom I've had many discussions over the last few weeks, is amazing!
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